Privacy policy

Privacy Policy

Effective Date: June 10, 2026
This Privacy Policy applies to all data collected via puffykins.com, owned and operated by Heaven Swallow Trade LLC. This document explains how we collect, use, store and protect your personal information when you browse, register and shop on our website.

1. Information We Collect

Automatically Collected Data

When you visit puffykins.com, our system automatically records non-personal browsing data including your IP address, device type, browser model, page click records, website access time and browsing duration for site performance optimization.

Voluntarily Submitted Personal Information

We collect personal data you actively provide during account registration, checkout and customer service consultation:
  • Full name, shipping address, email address, contact phone number;
  • Order records, product preference, size selection and shopping history;
  • Payment transaction records processed via Stripe/PayPal (we do not save full card numbers permanently);
  • Photos or text you send to support for return, damage or order inquiry verification.

2. How We Use Your Personal Data

We utilize collected information only for legitimate business purposes, including:
  1. Process, confirm and deliver your online orders, arrange logistics tracking and after-sales service;
  2. Send order updates, shipping notifications, reply to your customer service emails;
  3. Verify identity for fraud prevention and secure payment transaction protection;
  4. Send optional promotional newsletters, discount offers and new product releases (you may unsubscribe anytime);
  5. Comply with tax, customs and commercial legal requirements under Colorado and US federal law;
  6. Optimize website page layout, product display and shopping experience based on customer preference data.

3. Data Storage & Payment Security

  • All customer personal data is stored on encrypted secure servers located within the United States;
  • As stated in our Terms of Service, we will never permanently store your complete credit or debit card numbers. All payment data is processed through PCI-DSS compliant third-party payment gateways Stripe and PayPal;
  • We implement industry-standard encryption technology, access permission control and regular security audits to prevent unauthorized data leakage, loss or tampering.

4. Third-Party Information Sharing

We will never sell, rent or trade your personal identifiable information to unrelated third parties for commercial marketing without your explicit written consent. Limited data sharing only occurs with authorized service providers essential for order fulfillment:
  • Logistics carriers for parcel delivery;
  • PCI-compliant payment processors Stripe & PayPal for transaction settlement;
  • US tax and customs authorities as required by mandatory legal regulations.
    All authorized third-party partners are contractually obligated to protect your data privacy.

5. Customer Data Rights

As a user of puffykins.com, you hold the following rights under US data protection regulations:
  1. Access Request: You may email us to request a full copy of all personal data we store about you;
  2. Correction Request: Notify us if your address, email or contact information requires updating;
  3. Deletion Request: You can submit an application to delete your customer account and all related personal order data (we reserve mandatory tax record retention period required by IRS law);
  4. Unsubscribe Right: You may opt out of marketing promotional emails at any time via the unsubscribe link in every newsletter.

6. Minors Protection

Our website is designed for users aged 18 and above. We do not intentionally collect personal information from users under 18 years old. If you are a parent/guardian and discover your minor child has submitted personal data to us, please contact contact@puffykins.com immediately, and we will erase all relevant information promptly.

7. Policy Updates

We may revise this Privacy Policy periodically. All updates will be published on this page with a new effective date. Your continuous use of puffykins.com after revisions takes effect means you accept the updated privacy rules.

8. Contact for Privacy Inquiries

If you have any questions, requests or complaints regarding our data collection and privacy practices, please reach out via:
Legal Entity: Heaven Swallow Trade LLC
Address: 6974 S Lakeview St, Littleton, CO 80120
Support Email: contact@puffykins.com
Phone: +1 (720) 419-7362

9. Governing Law

This Privacy Policy shall be governed by the laws of the State of Colorado, United States of America.