Contact Us

Contact Us

Business Brand: PUFFYKINS
Legal Operating Entity: Heaven Swallow Trade LLC

Official Business Information

Registered Physical Address:
6974 S Lakeview St, Littleton, CO 80120, United States
Official Website Domain: puffykins.com
Customer Service Email: contact@puffykins.com
Business Contact Phone: +1 (720) 419-7362

Service Support Hours

Email support is available 7 days a week. We will reply to all valid customer inquiries within 1–3 business days.
Phone consultation service operates Monday to Friday, US Mountain Standard Time.

Inquiry Classification Guide

  1. Order Related Issues: Tracking updates, order cancellation, missing items, damaged parcels, return & exchange applications
  2. Product Consultation: Size guide, fabric details, stock availability, styling matching suggestions
  3. Payment & Billing Problems: Stripe/PayPal payment failure, refund progress, transaction record inquiries
  4. Legal & Policy Questions: Terms of Service, shipping rules, return policy, privacy data protection
  5. Business Cooperation: Wholesale bulk orders, brand collaboration, affiliate partnership proposals

How to Submit Your Inquiry

The fastest way to receive support is sending a detailed email to contact@puffykins.com. Please include your order number (if applicable), full name and clear description of your issue to accelerate processing efficiency.

Dispute Notice

All disputes related to orders, products or website services shall be resolved under the laws of the State of Colorado, subject to the exclusive jurisdiction of courts in Arapahoe County, Littleton, Colorado.